I hate Comcast for several reasons, the biggest of which is the piss poor customer service. I called a couple of weeks ago to get rates on basic service because I had the all in one plan w/phone, internet & cable. We rarely use the phone or internet. No matter how well you follow the prompts on the damn 800#, you never get the right department (and I have a master's degree, i'm not stupid, i can follow a menu prompt), and the people who answer the phone are rude. For $150 a month, I want better service than that. If any of the people that I had talked to there had been even remotely decent in their attitude and tone of voice, I would have kept Comcast. I used to work in customer service at Verizon. I know good service, and Comcast doesn't have it.
I called today to cancel my service, and even though their website says customer service is available 24X7, only sales & service is open. If you want to cancel, you have to call during the day. When I'm working and have better things to do than go through phone hell trying to get something done at Comcast. Ugh. And, of course the first person I get is rude and the second gets the rath of my anger.
Anyway, I'm back to Verizon for my phone & internet and just completed my request for DirectTV.
Hello Comcast - You lost a customer for no better reason than your people are rude.
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Casey, I have good luck with Direct TV and have Verizon VOIP for our home phone. Time-Warner took over for Comcast in Arlington, TX and all I can say is that they were worse than Comcast. Good luck with your new services.
Patty
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